Shipping Policy for Aeternam Jewelry

At Aeternam, we take great care to ensure that your jewelry reaches you in perfect condition and a timely manner. We ship our exquisite pieces to destinations both within and outside of Europe. Please read our Shipping Policy carefully to understand the terms and conditions associated with your jewelry orders.

1. Order Processing:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • Customized or personalized items may require additional processing time, and we will notify you of any such delays.

2. Shipping Options:

  • We offer several shipping options during the checkout process, including standard and expedited shipping, depending on your location.
  • Shipping rates and estimated delivery times will be displayed at the time of checkout for your convenience.

3. Shipping within Europe:

  • For orders within Europe, we provide standard and express shipping options.
  • Delivery times may vary depending on your specific location, but we aim to deliver within 5-10 business days for standard shipping and 2-5 business days for express shipping.

4. Shipping Outside Europe:

  • For international orders outside of Europe, additional shipping fees may apply.
  • Please note that customs duties, taxes, and other import charges are not included in the product price or shipping cost and are the sole responsibility of the customer.
  • Customs policies and fees vary by country, so we recommend checking with your local customs office for information on these charges before placing your order.
  • Delays may occur due to customs clearance procedures, which are beyond our control.

5. Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and progress of your delivery.

6. Address Accuracy:

  • It is crucial to provide accurate shipping information during the checkout process. We are not responsible for packages delivered to incorrect addresses provided by the customer.

7. Shipping Delays:

  • While we make every effort to ensure timely delivery, please understand that unforeseen circumstances, such as weather conditions or customs delays, can affect delivery times. We appreciate your patience in such situations.

8. Lost or Stolen Packages:

  • In the rare event that your package is lost or stolen during transit, please contact us immediately, and we will work with the shipping carrier to resolve the issue and ensure you receive your order or a refund.

9. Contact Us:

  • If you have any questions or concerns about our shipping policy, please do not hesitate to contact our Customer Support team. We are here to assist you.

At Aeternam, we strive to provide you with a delightful shopping experience, and our shipping policy is designed to ensure your jewelry reaches you securely and on time. Thank you for choosing our brand for your jewelry needs.