General Terms and Conditions of Sale
1. Introduction:
- These General Terms and Conditions of Sale (hereinafter referred to as "Terms") govern the sale of jewelry and related products (hereinafter referred to as "Products") by Aeternam to customers (hereinafter referred to as "Customers") through our website or other sales channels, in accordance with German and European Union laws and regulations.
2. Acceptance of Terms:
- By placing an order with Aeternam, Customers agree to be bound by these Terms, which may be updated or amended from time to time. It is the Customer's responsibility to review these Terms before making a purchase.
3. Ordering and Payment:
- Customers may place orders through our website or other approved sales channels.
- Prices, payment methods, and any applicable taxes or shipping fees are provided during the checkout process.
- Payment must be made in full before Products are shipped.
4. Product Information:
- Aeternam makes every effort to accurately describe Products, including materials used and measurements. However, slight variations may occur due to the handmade nature of our jewelry.
5. Shipping and Delivery:
- Aeternam will ship Products to the address provided by the Customer during the order process.
- Delivery times and shipping fees are outlined in our Shipping Policy, in compliance with EU consumer protection regulations.
6. Returns and Exchanges:
- Aeternam offers a Return and Exchange Policy, which is detailed on our website, in accordance with the EU's Consumer Rights Directive. Customers are encouraged to review this policy before making a purchase.
7. Warranty:
- We stand behind the quality of our Products. If a Product is found to be defective upon receipt, please refer to our Warranty Policy for details on how to request a replacement or repair, in accordance with German and EU consumer protection laws.
8. Intellectual Property:
- All intellectual property rights, including but not limited to trademarks, designs, and images, are the property of Aeternam. Customers may not use or reproduce these without express permission, in compliance with EU intellectual property laws.
9. Privacy:
- Aeternam is committed to protecting the privacy of our Customers. Please refer to our Privacy Policy for information on how we collect, use, and safeguard your personal data, in accordance with the EU's General Data Protection Regulation (GDPR).
10. Governing Law and Jurisdiction:
- These Terms are governed by and construed in accordance with German law and EU regulations. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction], in compliance with EU rules on jurisdiction and applicable law.
11. Contact Information:
- For any questions, concerns, or inquiries related to these Terms or your purchase, please contact our Customer Support team.
By placing an order with Aeternam, Customers acknowledge that they have read, understood, and accepted these General Terms and Conditions of Sale in accordance with German and EU regulations.
Aeternam
contact@aeternamjewelry.com
www.aeternamjewelry.com
Last Updated: 06/09/2023